Privacy Policy

1. Introduction

Welcome to Hometails ("we", "our", or "us"). Hometails provides premium at-home pet care services, including grooming, dog training, walking, and wellness support. We are committed to respecting your privacy and protecting the personal information you share with us through our website (hometails.in) and mobile application.

2. Information We Collect

We collect information that helps us deliver tailored, reliable, and safe services for you and your pets:

• Account Information: Name, email address, phone number, and account credentials.
• Service Address: Your home or service location address for certified professionals to visit.
• Pet Profiles: Pet name, type (Dog/Cat), breed, age, behavioral notes, and friendliness ratings to ensure personalized care.
• Booking Details: Selected services, packages, appointment date/time slots, and special instruction notes.
• Payment Information: Payment transactions processed securely via authorized third-party gateways (e.g., Razorpay). We do not store full credit card details.

3. How We Use Your Information

• To schedule, manage, and fulfill your requested pet care appointments.
• To match certified service professionals with your address and pet care needs.
• To send booking confirmations, status updates, and reminder notifications.
• To process payments safely and prevent fraud.
• To continuously improve our platform, app performance, and customer support.

4. Data Sharing & Security

We do not sell, rent, or trade your personal data to third parties. We share limited necessary details (such as service address and pet instructions) strictly with assigned Hometails professionals assigned to perform your requested service. We implement industry-standard encryption, SSL protection, and secure data storage to safeguard your information.

5. Your Choices & Data Rights

You have full control over your personal account details:

• Update or correct your profile details, address, and pet profiles anytime in your account dashboard.
• Request deletion of your account or personal data by contacting our support team.
• Manage notification preferences through device settings or profile controls.

6. Contact Us

If you have any questions or concerns regarding this Privacy Policy or data security, please contact us: